Top 5 Questions to Ask When Interviewing a Day Porter Services Provider
When it comes to evaluating day porter services, no two providers are alike. You naturally want to ensure the best possible care for your commercial property—it’s an integral part of excellent asset management. And like any other type of investment you make, choosing day porter services requires careful consideration.
Importance of Screening Your Day Porter Services Provider
A cleaning crew becomes part of your organization, so it makes total sense to conduct stringent screening, as you normally would with any job applicants. To help you out, here are some pertinent questions you need to ask potential day porter services companies to help you determine their capabilities, experience, and expertise.
In filling any job position, it’s important that you know your specific needs, and to carefully outline your expectations. This helps you more easily narrow down your prospects.
The Key Is in Asking the Right Questions about Day Porter Services
- Is your company insured and bonded?
Smaller cleaning companies usually purchase what is known as a cleaning bond, which provides you with reimbursement for any damaged, broken or missing property.
In the case of larger day porter services providers, their commercial general liability insurance covers damage to property or any other injuries that may occur on your property in relation to the performance of their tasks.
- How long have you been in business?
This gives you a better idea of how well the day porter services provider is established and their experience in the industry. It’s generally best to choose one with sufficient experience, since they’ll have specific protocols, processes and equipment in place.
While smaller companies may offer a slightly more attractive price, chances are that less established companies are still sorting out the initial hurdles of their business, such as quality control, time management, reliable equipment, and access to trained cleaning crews.
- Can I ask for 3 references?
Make sure to do your homework and check with at least 3 of the clients that a day porter services company has worked for in the most recent past. Pick references that are most closely related to your organization. Ask the following questions:
- How long has Day Porter Services Company A been with you?
- Were they consistent in providing quality service?
- What were any issues you had with them? How did they respond?
- Are they accessible 24/7?
- Did you experience an excessive turnover of their employees?
- Do you require a service contract? Can I see it?
A lot of day porter services companies have contracts that can be quite confusing. Make sure that all verbal commitments agreed upon are clearly stated in writing, in order to avoid problems of miscommunication and future liability.
A key question to ask here is whether you have the option to terminate their services at any time for non-performance of work, such as in the case of neglect, refusal or failure.
5. Who will perform the actual cleaning?
Day porter services may be provided with keys to certain areas of your property and access to facilities. Because of this, you need to take the necessary steps to ensure safety and protection.
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